"How can we make this process faster and more accurate, with minimal manual intervention?"
Finding answers to above question, is what I do from 8 to 5 and below is what I have learned.
Operations And Process: A framework checklist for improvement and automation
Standardising decision framework in operation
Checklist: A simple tool for operations
Little’s Law: Two levers for better operations
Solving for threading issues in ticket operations
Minimal choice is the goal in operations